Everything here is printed to order, which changes how shipping and returns work. Here is exactly what to expect, and what we do when something arrives wrong.
The short version
- Products are made after you order. Production usually takes about 2–7 business days, then shipping time is added.
- Shipping cost and available services are calculated at checkout from your address and items.
- Damaged, defective or misprinted? Contact us with photos within 30 days of delivery and we will put it right.
- We cannot offer ordinary returns for wrong size, wrong colour or change of mind, because each item is made individually.
How production works
Nothing sits in a warehouse waiting for you. When you order, the design goes to a print provider who makes that item for you. Production commonly takes around 2 to 7 business days before the parcel is handed to the carrier. Busy periods and certain products can take longer. Treat these as estimates, not guaranteed dates.
Shipping
- Shipping rates are shown at checkout before you pay, based on your delivery address and what is in your cart.
- Where more than one service is available for your order, you can choose between them at checkout.
- Delivery time depends on the carrier and destination, and is additional to production time.
- We do not guarantee arrival dates, so please allow extra time for gifts and events.
Please check your address
You are responsible for entering a complete and accurate shipping address, including any apartment or unit number. Incorrect or incomplete addresses are the most common cause of delivery problems, and parcels that go astray for that reason are not automatically reprinted. If you notice a mistake, tell us immediately: if the order has not gone into production yet, we will try to fix it.
Damaged, defective or misprinted items
If your item arrives damaged, defective, misprinted, or is materially not what you ordered because of a manufacturing problem, we will make it right. Contact us as soon as you can, and within 30 days of delivery, through our contact form and include:
- your order number
- a short description of the problem
- clear photos of the item and, where relevant, the packaging
We raise qualifying cases with our print partner under their fulfilment policy. Where the claim qualifies, the usual outcome is a reprint or a refund. You normally do not need to ship the faulty item back. Photos matter, because the claim is assessed from them.
Approved refunds go back to your original payment method. Once we have issued one, your bank or card provider decides how quickly it shows on your statement, typically within 5–10 business days.
Wrong size, wrong colour, change of mind
Because each item is produced specifically for your order, we cannot offer free returns or exchanges when the item is as ordered but is not what you hoped for. Please use the size guidance on the product page before ordering, and ask us if you are unsure — we would much rather answer a sizing question first.
Lost or badly delayed parcels
If tracking stops updating or the parcel seems lost, contact us with your order number. If your order has not arrived 30 days after you placed it (45 days for international orders), tell us within a week of that date so a claim can still be raised. We will chase it with the print provider and carrier and agree the next step with you.
Changing or cancelling an order
Orders move into production quickly. Contact us straight away if you need to change or cancel one: before production starts we can usually help, and once an item is being printed we cannot stop it.
Start here
For any order problem, contact us first through our contact form. Include your order number and, for damage claims, photos. We reply from a monitored inbox, usually within a couple of days.